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Ontology-based Customer Complaint Management

Title:	Ontology-based Customer Complaint Management
Abstract:	default.htm#[JVM03]
On-line PDF Version:	[JDM03].WORM03.OntoBasedCustComplaint.v1.1.AfPublished.pdf
Keywords:	Multilingual Representation of Ontologies e-CRM CRM Ontology Customer Complaint Ontology ORM Customer Complaint Management Core Ontology DOGMA